On this page:
- Who is St.LukesHealth?
- Does St.LukesHealth get many complaints from members?
- How good is St.LukesHealth's gap cover?
- How many hospital agreements does St.LukesHealth have in each state?
- Does St.LukesHealth offer any discounts?
- Does St.LukesHealth offer ambulance cover?
- Does St.LukesHealth offer family policies that cover adult children?
- Does St.LukesHealth let you claim online or in-app?
Who is St.LukesHealth?
Established in Tasmania in 1952, St.LukesHealth is a nonprofit health fund with 57,000 members across Australia. It's part of Members Health, an alliance of nonprofit and mutual health funds.
Phone: 1300 651 988
Website: stlukes.com.au
Does St.LukesHealth get many complaints from members?
St.LukesHealth has a Low complaints rating.
When we score policies we give each fund a complaints rating, based on the number of complaints and serious disputes the Ombudsman deals with. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints. The ratings are Low, Medium and High. A Low rating is better than a High rating – it means the fund has fewer complaints and fewer serious disputes for its size.
How good is St.LukesHealth's gap cover?
A medical gap is the difference between Medicare's recommended fee and what your doctor actually charges for a treatment or service.
Health funds have agreements with particular doctors and hospitals to cover all of the gap, which are called 'no gap agreements', or part of that gap, which are called 'known gap agreements' (these will have lower out-of-pocket costs, usually less than $500).
Our graphic below displays the CHOICE gap rating, which takes into account the percentage of services where members either paid no gap or a known gap, compared to the state average.
Rating scale
- Well above average
- Above average
- Average
- Below average
- Well below average
How many hospital agreements does St.LukesHealth have in each state?
The benefit amount your fund pays you for hospital services depends not only on the type of cover you buy, but also whether your fund has an agreement with the hospital where you're treated.
The table below shows how many hospital agreements St.LukesHealth has in your state compared to the fund with the highest number (the industry maximum). Note that public hospitals don't have agreements with specific funds and are generally treated as though they're agreement hospitals.
Does St.LukesHealth offer any discounts?
While St.LukesHealth doesn't offer any discounts for paying by direct debit, if you prepay your annual premium you can access a 3.85% discount. St.LukesHealth does not offer any youth discounts.
Does St.LukesHealth offer ambulance cover?
St.LukesHealth doesn't cover emergency ambulance in Victoria, Western Australia, Northern Territory or South Australia.
Does St.LukesHealth offer family policies that cover adult children?
- Adult children are covered on family policies for free until they turn 23.
- Full-time students are covered on family policies for free until they turn 25.
- Adult children younger than 25 can be covered on extended family policies for an extra cost.
Does St.LukesHealth let you claim online or in-app?
Claiming is online, and you can claim via an app (iOS and Android) for all general treatment and in-hospital medical services.
Stock images: Getty, unless otherwise stated.
