On this page:
- Who owns Budget Direct?
- Where does Budget Direct operate?
- Which types of insurance does Budget Direct offer?
- How satisfied are Budget Direct customers?
- Does Budget Direct offer insurance discounts?
- Does Budget Direct let you claim online or in-app?
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Budget Direct is an insurance company based in Brisbane that employs more than 1300 people and insures 3 million people across Australia. Its policies are underwritten by Auto & General.
Phone: 1800 700 027
Website: budgetdirect.com.au
Who owns Budget Direct?
Budget Direct's underwriter is Auto & General, which is part of the international Reef Investment Consortium operating in South Africa, United Kingdom, Turkey, France, Singapore, China and Thailand.
Next to its Budget Direct-branded policies, Auto & General is the underwriter for many insurance brands, including:
- Australia Post
- Qantas
- Virgin Money
- ING
- Oceania.
Is Budget Direct Australian-owned? No
Is Budget Direct nonprofit? No
Is Budget Direct listed on the stock exchange (ASX)? No
Where does Budget Direct operate?
- Australian Capital Territory
- New South Wales
- Northern Territory
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia
Which types of insurance does Budget Direct offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Pet insurance
- Landlord insurance
- Motorcycle insurance
- Life insurance
How satisfied are Budget Direct customers?
Compared with other insurers in our customer satisfaction survey, Budget Direct rates average for home insurance and below average for car insurance.
Customer satisfaction with home insurance
Of the people we surveyed, 66% of Budget Direct customers rated their experience with home insurance as above average or excellent.
Customer satisfaction with car insurance
Of the Budget Direct customers we surveyed, 66% rated their experience with car insurance as above average or excellent.
How does Budget Direct rate on claims?
Home insurance claims
Of the insurers in our survey, Budget Direct received one of the lowest results, with close to half of its customers rating the claims experience as average, below average or poor.
24/7 helpline: Yes
Car insurance claims
Of the insurers in our survey, Budget Direct received above average results, with 66% of customers who made a claim rating the company as above average or excellent.
*There was a small sample size for Budget Direct (29), so the result for them is indicative only.
24/7 helpline: Yes
Does Budget Direct offer insurance discounts?
Budget Direct offers various discounts to customers who buy policies online.
For example, you can get discounts of:
- 30% on your home and contents insurance combined premium for the first year
- 15% on your first year's premium for home, contents, car, pet or travel insurance.
Does Budget Direct let you claim online or in-app?
You can start home, car and other Budget Direct insurance claims online. While Budget Direct has a rewards program app, it does not have one for claims.
Stock images: Getty, unless otherwise stated.
