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Globird Energy Review

GloBird is a Victoria-based electricity supplier. Here's what you need to know before deciding whether to switch to GloBird Energy.

energy globird
CHOICE staff
CHOICE staff
Last updated: 09 February 2023

GloBird has over 65,000 electricity customers throughout Victoria, New South Wales, Queensland and South Australia. This is almost 0.7% of households in Australiaaccording to AER and VIC data.

It also offers gas supply.

Established in 2014, the privately held, Australian owned company is based in Mitcham, Victoria, with call centres in Melbourne. GloBird Energy has won the MOZO award for low energy rates in Victoria multiple times, and the company's focus is on providing competitive pricing alongside customer service.

Neither GloBird's organisation nor the product it offers is carbon neutral.

Contact information for GloBird Energy

globirdenergy.com.au

13 34 56

Which states does GloBird Energy supply?

CHOICE Expert Rating on GloBird Energy

CHOICE verdict on GloBird Energy

Environment

  • GloBird Energy does not own any power generation assets, as it is a retailer only.
  • It is not involved in fossil fuel extraction.
  • The company does not offer any kind of carbon offsets and buys energy from open market where coal still dominates.
  • The solar export prices offered by GloBird are above the state average.

Customer service

  • 246 customers (0.4% of customer base) made complaints against GloBird Energy in 2021–22, according to data from the Australian Energy Regulator.
  • 58% of customer service calls were answered within 30 seconds.
  • The average wait time was 156 seconds.
  • 17.4% of calls to GloBird were abandoned in 2021–22.

GloBird's energy sources

GloBird is not transparent about where energy comes from.
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Stock images: Getty, unless otherwise stated.