Telstra is Australia's biggest internet plan provider, but how does it compare to the rest of the market? We scored the top providers on how fast their NBN speeds are and how satisfied their customers are.
Looking to switch your provider? Check out our round-up of the best NBN plans.
How fast are Telstra's NBN plans?
The ACCC's NBN monitoring program records the internet speeds of Australian providers thanks to more than a thousand volunteers.
We take their data, published quarterly, and apply a scoring methodology to reveal which NBN providers are the fastest for a given plan and connection technology.
For more information and scores, check out our NBN provider reviews.
In addition to this, there's also whether customers are happy with the internet speed they're receiving, which we survey every couple of years.
At the end of each financial year, we combine the ACCC's speed data with our most recent satisfaction survey results to figure out which internet service providers (ISPs) are the best in Australia.
The graph below includes a tab comparing overall speed scores for FY21–22.
Telstra came equal-second for this period with 94%, just 2% behind Launtel.
Best NBN brand 2022: Aussie Broadband
Best Brand NBN score
Aussie Broadband: 89%
Exetel: 86%
Telstra: 84%
Vodafone: 84%
iiNet: 83%
Optus: 83%
TPG: 83%
Dodo & iPrimus: 81%.
Overall NBN satisfaction score
Aussie Broadband: 88%
Belong: 80% (Note: Belong does not have an NBN speed score and so doesn't qualify for a Best Brand score)
Exetel: 78%
Vodafone: 77%
iiNet: 76%
TPG: 76%
Dodo & iPrimus: 74%
Optus: 74%
Telstra: 74%.
Overall NBN speed score
Launtel: 96% (Note: Launtel does not have an NBN satisfaction score and so doesn't qualify for a Best Brand score)
Exetel: 94%
Telstra: 94%
Optus: 94%
Aussie Broadband: 91%
Vodafone: 91%
iiNet: 90%
TPG: 89%
Dodo & iPrimus: 88%
MyRepublic: 86% (Note: MyRepublic does not have an NBN speed score and so doesn't qualify for a Best Brand score)
Superloop: 86% (Note: Superloop does not have an NBN speed score and so doesn't qualify for a Best Brand score).
Why we've partnered with WhistleOut
We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'compare plans' links in the above table will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.
Are Telstra's NBN customers happy?
In our 2023 ISP survey, Telstra came third last for customer satisfaction on the NBN, ahead of Vodafone and Optus and just below the average.
Best internet service provider for customer satisfaction on the NBN
Number of respondents for NBN providers
Average (total): 1338
Aussie Broadband: 83
Belong: 56
iiNet: 102
TPG: 107
Dodo: 64
Other: 242
Telstra: 456
Optus: 198
Vodafone: 30.
Overall satisfaction
Aussie Broadband: 84%
Belong: 77%
iiNet: 76%
TPG: 76%
Dodo: 75%
Other: 75%
Average: 74%
Telstra: 73%
Optus: 69%
Vodafone: 67%.
Connection speed
Aussie Broadband: 80%
Belong: 76%
iiNet: 74%
TPG: 72%
Dodo: 73%
Other: 74%
Average: 73%
Telstra: 73%
Optus: 72%
Vodafone: 63%.
Value for money
Aussie Broadband: 81%
Belong: 78%
iiNet: 79%
TPG: 77%
Dodo: 76%
Other: 78%
Average: 76%
Telstra: 74%
Optus: 74%
Vodafone: 69%.
Reliable connection
Aussie Broadband: 83%
Belong: 76%
iiNet: 77%
TPG: 74%
Dodo: 74%
Other: 74%
Average: 75%
Telstra: 76%
Optus: 72%
Vodafone: 64%.
