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Online grocery delivery reviews

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Last updated: 29 June 2023


Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE.

Getting your groceries delivered can be a welcome convenience, but which supermarkets do it best? We looked at the delivery services of Coles, Woolworths, IGA and Harris Farm to find out whether they:

  • would deliver all the items we ordered, or provide adequate substitutions
  • would deliver within the specified delivery window
  • have websites that are easy to use.

We've also partnered with Shop Ethical on this update to show the ratings the Ethical Consumer Group gives to each company.

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In our comparison we also note associated costs including delivery, express delivery, missed order and cancellation fees, as well as which supermarkets can leave your order outside and the time limit for altering or cancelling your order.

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List of brands we tested in this review.

    enter value/s in increments of 1 between 0 and 0

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    Member only

    This test score is for members only. Join now to unlock our expert results.

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    Performance score

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    This score is a combination of order accuracy (80%) and delivery accuracy (20%) results.

    enter value/s in increments of i between 52 and 96

    Ease of use score

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    This score is a combination of account set-up (10%), item selection (50%), order administration (20%) and returns (20%) scores. Test conducted on a desktop computer.

    enter value/s in increments of i between 61 and 81

    Shop Ethical rating

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    Shop Ethical rates the environmental and social impact of the company (not the product) using independent sources. This rating is not included in our total score. N/A means there is no rating for that company.

      Included in this review

      Members-only access
      • Recommended
      • CHOICE Expert Rating
      • Performance score
      • Ease of use score
      • Mobile ease of use score
      • Account set-up score
      • Item selection score
      • Order accuracy score
      • Order administration score
      • Delivery accuracy score
      • Returns score
      • Good points
      • Bad points
      • Standard delivery
      • Minimum delivery
      • Free delivery options
      • Express delivery
      • Cancellation fee
      • Fee for missed delivery
      • Order tracking
      • App
      • Loyalty rewards program
      • Standard delivery window
      • Cancellation time limit
      • Product range
      • Payment options
      • Shop Ethical rating
      • Option for delivery to be left outside
      • Membership


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